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Unified MyTickets Portal (UMP)

Web & API Enterprise

An enterprise legal operations portal that unified case workflows, client management, communications, reporting, and staff permissions into a single searchable platform.

PHP PHP Laravel Laravel MySQL MySQL Vue.js Vue.js Redis Redis MongoDB MongoDB AWS AWS HTML5 HTML5 CSS3 CSS3 JavaScript JavaScript
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About this project

Unified MyTickets Portal (UMP) transformed fragmented spreadsheet, paper-based, and manually coordinated law firm operations into a single web-based operating platform. Built for MyTickets NYC, the system centralized case records, client profiles, court and attorney data, communications, documents, reporting, and permissions into one searchable application hosted on AWS. It also introduced CRM capabilities, template-driven communication workflows, audit visibility, and external integrations to support faster operations, better staff coordination, and more controlled legal case management.

Key Features

  • Centralized Case and Record Management
  • Advanced Search, Sorting, and Filtering
  • Client Profiles and Matter History
  • Staff Logins and Role-Based Permissions
  • CRM-Enabled Legal Operations
  • Twilio Integration
  • Integrated Email, SMS, and MMS Communication
  • Voice Call Logging and Recording Integration
  • RingCentral Integration
  • Template-Based Communication Workflows
  • Google Docs Integration
  • DMV Integration
  • Attorney Docket Management
  • Audit Logs and Reporting

More work

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