Integrated Operations Platform for a UK Courier Company
A custom solution for a UK courier company combining WordPress payment integration, operational automation, CRM-connected workflows, parcel backlog tracking, and internal display tools to improve both customer experience and day-to-day operations.
Make.com
JudoPay
PHP
WordPress
JavaScript
About this project
On the customer side, the work included integrating JudoPay into the existing WordPress website and building custom tracking-related pages to support a smoother and more tailored user journey. On the operational side, automation flows were implemented to handle Yotel-related redirection and push CRM entries into EasyTrans through Make.com, reducing manual effort and improving process consistency. In addition, a parcel backlog tracking screen was created for use inside the company’s office so teams could monitor important operational data on a display in real time.
Rather than treating these as isolated tasks, the work was approached as a unified operational improvement project for a courier business with multiple moving parts. The end result was a more connected ecosystem where website interactions, payment handling, workflow automation, CRM updates, and internal operational visibility worked together more effectively.
Key Features
- JudoPay integration within the existing WordPress website
- Custom tracking-related pages built inside the live website
- Tailored customer journey improvements for courier-related workflows
- Automated Yotel-related redirection flow
- CRM entry automation connected to EasyTrans via Make.com
- Reduced manual handling through workflow automation
- Internal parcel backlog tracking screen for office display
- Real-time operational visibility for internal teams
- Enhancements delivered within the client’s existing business systems
- Practical mix of customer-facing and operations-facing improvements
- Centralized process improvements across website, CRM, and logistics workflows
- Custom-built solutions aligned with the client’s actual operational needs
More work
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